Austars-Model is dedicated to providing our customers with best experience in purchasing and servicing good quality hobby products.

Reason # 1: Quality
Firstly, our emphasis is on product quality. We know that if we supply these hobby products with premium quality at a competitive price, you the customer will be happy to recommend us. Austars Model does not distribute bad quality hobby products.  i.e. every our customer experiencing our lipo batteries are very happy with our quality and price comparing with all other brands on the market.

Reason # 2: Pricing
We don't compromise on the quality of our products, however we work hard to ensure our prices are the lowest from our global warehouse. Austars Model directly contact all the manufactuers and brand makers. Our new global distribution system will help the customers to save the costs.

Reason # 3: Service & Support
We really care about our customers and that is why we always do our best to make your experience with us as pleasant as can be. We respond to email queries as quickly as possible and are constantly monitoring all the feedbacks from the media and forums. We also listen to every customer's feedback regarding product quality and improvements. We can get most hobby spare parts for modellers, not like some other brands, you need to buy the whole plane kit if you only just need a spare part.

Reason # 4: Reputation

Austars-Model.com has been on the market since 2007. Our excellent reputation for large scale aircraft can be found from online forums. We like to solve the problems ASAP for modellers.

Reason # 5: Product tried & tested
Since 2007 Team Austars have had most large scale models tested. For some other brands distributed by Austars-Model, we all had it tested and reviewed before we released to the public. Modellers have no worries about the design, quality, installation, service etc. It is very risky for the modellers to select a product without advanced test.

Reason # 6: Privacy & Secure Transaction
Austars-Model respects all customers' privacies. We do not sell, trade, or rent your personal information. We may only release account information when we believe, in good faith, that such release is reasonably necessary to (1) comply with law, (2), enforce or apply the terms of any of our user agreements or (3) protect the rights, property, or safety of Austars-Model.com , our users, or others. Such as customer creditcard verification by the organisation for Anti-Fraud Protection. We now employ various credit card fraud prevention services. provided by our online merchant processors, in order to insure purchases made from Austars-Model.com are not fraudulent. When you transmit credit card information to complete a purchase or verify data, we always transmit that CC number in an encrypted formate (SSL). We provide many shipping methods to suit for customers needs.

Reason # 7: Modeller Points reward system
We like to reward our loyal customers which is why we've created Lucky Draw and Reward System on the new website. These points can be exchanged for vouchers or credits meaning the more you support Austars-Model, the more you save.

Reason # 8: Special offers
Every day and every week we update our website with some fantastic special offers which can save you even more money on the kit or accessories. Be the first to know about our special offers by adding yourself to our newsletter, following us on Twitter and becoming a fan on Facebook etc.